Please contact your WorkFORCE representative or contact customer service at Family Heritage to help answer any additional questions.
***Please note that due to confidentiality, claims cannot be accepted through our website or by e-mail. Claims must be mailed or faxed directly to our Claims Department.
Screening (Early Detection), Healthy Heart or Wellness Claim:
No claim form is necessary. Simply send us the bill or receipt you received for the screening or test which contains the patient’s full name, a description of the service and the service date. Please do not send any Explanation of Benefits (EOB) forms from other insurance companies. Also include the Policyowner’s / Certificateholder’s full name and policy/certificate number. You can fax this information to 440 922-5152 or mail it to:
Family Heritage Life Insurance Company of America
Attention: Claims Dept.
P.O. Box 470608
Cleveland, Ohio 44147
For First Occurrence/Internal Diagnosis Of Cancer or Heart Disease:
Complete the claim form that was included with your policy/certificate and send it along with the Pathology report positively diagnosing cancer or heart disease to the address above.
If you have lost or cannot locate the first occurrence claim form, please call Customer Service at 440 922-5222 or write to the Claims Department at the above address. Include in your written request the Policyowner’s/Certificateholder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate first occurrence claim form.
For All Other Claims (Cancer Treatment, Accidental Injury, Heart, Intensive Care Confinement, Hospital Indemnity):
Please call Customer Service at 440 922-5222 to request a claim form. Or, write to the Claims Department.
Include in your written request the Policyowner’s/Certificateholder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate claim form.
For A Life Insurance Claim:
Please call the Life Insurance Claims line at 440 922-5160 to request a claim form and receive instructions on how to submit your claim.